Q: Your disaster recovery planning package doesn't match our requirements exactly. Can you offer us custom DR services?
A: Yes, we will devise a solution specific to your requirements.
Q: Do you provide warranties for the work performed?
A: Yes. We provide two weeks of free remote support for all work performed.
Q: When can we expect documentation for the tasks performed?
A: We typically write up the tasks performed within one week of our site visit. You are guaranteed to have a hard-copy of the documentation within two weeks of the visit.
Q: We require disaster recovery services for our clients. Do you offer resales/subcontracts?
A: Yes. We can rebadge our services, or can pay a one-off commission.
Q: How can we be sure of your credentials?
A: We have been assisting our clients with devising and implementing disaster recovery strategies since 1996, and company references are available on request.
Q: Do your prices include sales tax (VAT in the UK)?
A: Yes. There are no hidden extras - the price you see is the price you pay.
Q: What are your payment terms?
A: We invoice after the on-site visit has taken place and you are in possession of our documentation. Payment is due within 30 days of the invoice date.