Q: What types of backups can you set up for us?
A: We can implement whichever backup strategy best suits your needs and wishes. This may incorporate Oracle RMAN (Recovery Manager), third party backup products with or without Oracle plug-ins, or bespoke backups via custom scripts, We can also advise you on Disaster Recovery considerations.
Q: Will your documentation describe how to recover from all possible failure scenarios?
A: No. The vast number of possible Oracle recovery scenarios makes this a huge task. The example scenarios documented for you will cover the most commonly performed recoveries. You should refer to Oracle's Backup and Recovery guide for all others.
Q: Do you provide warranties for the work performed?
A: Yes. We provide two weeks of free remote support for backups deployed.
Q: When can we expect documentation for the tasks performed?
A: We typically write up the tasks performed within one week of our site visit. You are guaranteed to have a copy of the documentation within two weeks of work completion.
Q: We require a backup and recovery strategy to be devised and implemented for our client. Do you offer resales/subcontracts?
A: Yes. We can rebadge our services, or can pay a one-off commission.
Q: How can we be sure of your credentials?
A: We have been advising our clients on best backup and recovery strategies since 1996, and have successfully performed countless recoveries in that time. Company references are available on request.
Q: What are your payment terms?
A: We invoice after work has been completed and you are in possession of our documentation. Payment is due within 30 days of the invoice date.