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oracle application server support package
Our remote Oracle Application Server support package costs just £770 per month ($1175 US, €1185 Euros). This is fully inclusive of the following services:
Initial full Application Server health check, and production of a findings report (resolution of issues performed following sign-off)
Unlimited access to qualified Oracle Application Server experts from 8am to 6pm, Monday to Friday
Out of hours maintenance tasks scheduled to suit you, at no extra cost
Continual monitoring of Oracle Application Server components, and daily proactive environment checks
Set up and maintenance of backups, including infrastructure database backups
Large discounts on Oracle Application Server consultancy prices for project and development work
Gathering and maintenance of server capacity planning data
Periodic reporting of issues detected and remedial tasks performed
Recoveries performed immediately on demand
Free upgrade and patching service, including Critical Patch Updates (CPUs)
Our support staff are highly trained professionals with many years of industry experience. There are no hidden extras. This is the best value Oracle Application Server support package in the UK, and we guarantee to price-beat all comparable rival offerings. Due to the 24 hour nature of our business we are able to provide the same quality of service to support clients outside the UK, and can also offer on-site Oracle Application Server support packages.

We also have lower cost Oracle Application Server support options available, starting at £400 per month. Please contact us for details.		  
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optional extras
Our Oracle Application Server support packages are available with a number of optional extras, including 24 hour support and on-site support. Please contact us for further details.
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contact us

We're happy to discuss your requirements in details, either in person or by phone/email. Just supply your email address (and optionally, your support requirements), and we'll get back to you quickly. Alternatively please call us on 020 8465 9100 (+44 20 8465 9100 from outside the UK).

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24 hr Oracle Application Server support (Mon-Fri)

8am - 6pm Oracle Application Server support (Mon-Fri)
24 hr Oracle Application Server support (Mon-Sun) 8am - 6pm Oracle Application Server support (Mon-Sun)
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frequently asked questions
Q: How can you maximise our application server uptime?
A: We believe in prevention rather than cure. Our proactive and continual monitoring regime ensures that outages are extremely rare.
Q: How do you access our application servers?
A: We will use whatever remote access technology suits you best. We currently use a combination of VPN (Virtual Private Networks), SSH (Secure Shell) and Password Token technologies to ensure that we can access your servers securely, reliably and quickly.
Q: What service levels can we expect?
A: Our helpdesk consultants are ready to take your call. Your support call will be immediately passed to an appropriate Oracle Application Server consultant. We guarantee a technical response within 30 minutes, but in practice you will receive an immediate response during standard support hours.
Q: Due to the nature of our systems, it is inappropriate to perform maintenance tasks during the standard support hours (8am - 6pm). Can you perform these tasks outside standard hours?
A: All maintenance tasks are performed at times that suit you. We perform out-of-hours work at no extra cost.
Q: Which Oracle Application Server versions do you support?
A: We support all versions, but most of our clients are using versions Oracle 9iAS (Release 2) or Oracle 10gAS. We perform upgrades and patches on agreement with the client, and at no extra cost.
Q: Does your support price include application server recoveries when required?
A: Yes. All our support consultants are trained in a range of Oracle Application Server recovery scenarios, and our fast recovery service is included in the price.
Q: Where are your support consultants physically based?
A: All our consultants are based in the UK, and most are in Greenwich, London. When issues with UK-based clients' databases cannot be resolved remotely, we will travel to the client datacentre free-of-charge to fix the problem.
Q: We have special requirements. Can you cater for these?
A: Yes. All our packages are flexible to meet clients' individual needs.
Q: What documentation can we expect?
A: All maintenance tasks performed are fully documented, and this documentation is available on request. Details of all maintenance tasks performed is also included in our periodic reports.
Q: We require support for our clients. Do you offer resales/subcontracts?
A: Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.
Q: What are your payment terms?
A: We invoice after each month of the support term has expired. Payment is due within 30 days of the invoice date. Alternative payment terms are available on request.
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